Toyota is offering to buy back its bZ4X electric SUV crossovers after the vehicle was recalled in June, as first reported by Electrek. The recall, which Toyota issued not even two months after the bZ4X was released, involves loose hub bolts on the steering wheel that could come loose while driving.
Toyota initially advised bZ4X owners not to drive the vehicle and suggested that they notify their local Toyota dealership so they could collect and store the car pending repair. The company would then provide customers with a free loaner car in return.
But a letter to customers obtained by Electrek and confirmed by The edge reveals that Toyota is also offering to give away a few extra freebies in exchange for the inconvenience, including a $5,000 credit, extended warranty, and free charging at EVgo-owned charging stations through the end of 2024 (assuming customers pick up their car by then). If an owner isn’t happy with those options, however, Toyota says they’ll repurchase the vehicle for $42,000 and up.
“We know that our customers have many choices when it comes to buying a vehicle. We appreciate their loyalty and support them through this recall,” Toyota said in a statement obtained by The edge. “However, if a customer does not wish to continue with the options provided, we will offer to redeem their bZ4X.” Toyota adds that redemption depends on the state and circumstances of the owner.
Neither his letter nor his statement offer additional context about when the issue will be resolved. The recall affects around 2,700 vehicles, but it is not known how many of them were actually delivered. The Subaru Solterra, which is built on the same platform, is also affected by the recall.
The bZ4X marks Toyota’s first attempt at an all-electric vehicle, and it’s off to a bit of a bumpy start. Hopefully, Toyota will iron out any remaining issues before it begins delivering more vehicles and ramping up production to meet its $17 billion goal of launching 30 new electric vehicles by 2030.